Chapter 8 Shop wanted to continue to grow their client base whilst rewarding their loyal customers.
They approached us to refresh the website to ensure that people could easily find products and place orders themselves.
Visit websiteHerd drives up traffic to Chapter 8 Shop website, increasing sales revenue and improving user experience to produce a truly self-service website.
Project Overview
Results
A selection of key statistics from this project
- +400% Increase in featured snippets
- +104% Increase in email revenue
- +206% Increase in new users
- +47% Increase in desktop speed
The Brief
With additional competitors being introduced to the market there was a danger that the marketplace would become flooded with inferior products. Chapter 8 Shop need to remain the authoritative figure within the chevron arena whilst continuing to build their current client base.
Objectives:
- Increase brand awareness
- Increase customer loyalty
- Improve performance (Shopify 2.0)
- Redesign the look & feel of current site
- Improve accessibility & UX
- Rebuild & future proof vehicle finder tool
How we did it
Our design and development team were tasked with freshening up the Chapter 8 Shop website design whilst maintaining the core look and feel. We rebuilt the site from the ground up with the most up to date Shopify 2.0 framework. This allowed us to improve page load speed, accessibility, and the overall user experience.
We completely rebuilt the vehicle finder tool in custom JavaScript to enable users to quickly search the chevrons that matched their vehicle specifics.
Our Paid Search team introduced Google Display ads to target managed placements and contextual topics to generate brand awareness.
We created specific remarketing audiences based on user journey and interaction with the website to ensure that we could recapture people who had visited the site but not converted.
Our content experts created additional blog content to ensure that Chapter 8 Shop are seen as the authority in the marketplace for the latest industry updates.
We optimised primary content to increase our share of voice for related UK searches, using SEO best practices and target keywords.
We created email campaigns to update subscribers on the latest Chapter 8 Shop news, new products and promotions to keep them at the forefront of the consumers mind for when they are in market to make a purchase.
We also introduced email flows to drive sales and cross purchases to ensure that all consumers have the kit they need to ensure they are Chapter 8 compliant.
We then set up lost and at-risk email flows to entice those who had not made a purchase from Chapter 8 Shop to come back to the site and make a purchase.
We ensured that automated emails were set up to reward the most loyal customers.
To generate both brand awareness and new customers, we created test campaigns across LinkedIn targeting people by job functions, roles and job sectors to ensure that the ads were seen by the decision makers.
Brilliant Team at Herd! You can rely on them getting the job done. In the two years having worked with Herd they have helped to increase our online sales alongside building our brand presence and implementing marketing strategies. The development team have really worked hard to make an idea come to life. Great working with the team at Herd!
