Privacy policy

We take your privacy seriously. Our Privacy Policy explains what information we collect about you, how we use that information and the choices we offer, including how to access and update information.

At Herd, we are committed to protecting your privacy during your visits to our website and recognise our responsibility to hold your information securely and confidentially at all times. You can read more about our commitment to your privacy in the policy below.

Personal Data

In the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

"…any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."

How we use your information

This privacy statement is intended to let you know how we, Herd Agency Ltd, will collect and use your personal data in order to:

  • Respond to your enquiries and questions;
  • Deliver any service requests;
  • Responding to any complaints;
  • Refining our website and improving your experience on it through using cookies.

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages users access or visit, and information volunteered by the user (such as survey information and/or site registrations).

The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organisations for commercial purposes, except to provide products or services you've requested, when we have your permission. 

In any event, we are committed to ensuring that the information that we collect and use is appropriate for the purpose, and does not constitute an invasion or your privacy.

Will we share your Personal Data with anyone else?

We may pass your personal data to third-party service providers contracted to, or associated with our company in the course of dealing with you. Any third parties that we may share your personal data with are obliged to keep your details securely, and to use them only to respond to requests, questions, service requirements, complaints, etc. on our behalf. When they no longer need your personal data to fulfil this service, they will dispose of the details in line with our company’s policies and procedures. If we wish to pass your sensitive personal data to a third party we will only do so once we have obtained your explicit consent, unless we are legally required to do otherwise.

How will we use the Personal Data we collect about you?

We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will do our utmost to keep your information accurate and up-to-date, and not keep it for longer than is necessary. We are required to retain information in accordance with the law, such as information needed for tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on the individual business needs.

Under what circumstances will we contact you?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can you find out the Personal Data that the we hold about you?

Herd Agency Ltd at your request, can confirm what information we hold about you and how it is processed. If Herd Agency Ltd does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Herd Agency Ltd or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will you need to provide in order to access this?

Herd Agency Ltd accepts the following forms of ID when information on your personal data is requested:

  • Passport;
  • Photo Driving Licence;
  • Utility Bill (from the last three months);
  • Notarised ID Document.

Contact details for GDPR requests or enquiries

Address:
Herd Agency Ltd
13 Waterside Business Park,
Livingstone Road,
Hessle,
East Yorkshire,
HU13 0EG,
United Kingdom

Email:
info@herd.io

Sub-processors

To support delivery of our services, Herd Agency Ltd may engage and use data processors with access to certain customer data (each, a "sub-processor").

Entity Name Sub-processing Activities Location
Microsoft Cloud Service Provider USA
Shopify International Ltd Cloud Service Provider (EEA) Ireland
Shopify Inc Cloud Service Provider (Global) Canada
HubSpot Ireland Limited Cloud Service Provider (EEA) Ireland
HubSpot Inc Cloud Service Provider (Global) USA
Twilio Cloud-based Email Services USA

Cookies

Cookies are small text files placed on your computer and are commonly used on the internet. Cookies are not required to access content on our website. We use cookies to:

  • Collect anonymous information that will help us understand visitors' browsing habits on our website;
  • Compile statistical reports on website activity, e.g. number of visitors and the pages they visit;
  • Temporarily store any information which you may enter in tools, such as calculators or demonstrations on our website;
  • In some cases, remember information about you when you visit our site. We may need to do this to provide some of our services.

Accepting or rejecting cookies

You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.

Please refer to your internet browser's help section for specific instructions.

Please note that some parts of our website may not function properly if you reject cookies.

Further information about cookies

The Information Commissioner's Office is an independent authority setup to uphold information rights in the public interest. The ICO has produced a series of web pages which explain how cookies work and how they can be managed.

For details of how we process your personal information, please refer to your product terms and conditions.

Changes

Herd may periodically update this policy.

Questions

If you have any questions about our privacy policy or data collected by us then please drop an email to info@herd.io 

Alternatively, questions can be sent by mail addressed to:

Herd Agency Limited

13 Waterside Business Park, Livingstone Road, Hessle, East Yorkshire, HU13 0EG, United Kingdom